Internship 2022 : IT Support

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We are seeking an IT Support Intern in our Montpellier (Jacou) facility to participate in our ongoing success as a profitable, fast-growing, socially responsible company dedicated to Global Health. As an IT Support Intern, you will have the chance to work in the day-to-day support for information technology services, specifically personal computer usage to improve our information technology services.

Responsibilities :

  • Support the IT Support specialist in preparing laptop computers for incoming employees and interns, including installing necessary software
  • Assist IT team in conducting upgrades and security backups of hardware and software systems
  • Support the team in providing technical assistance to end users, troubleshooting hardware, software and network problems.
  • Assist in maintaining current and accurate inventory of technology hardware, software and resources
  • Assist in management of the company’s fleet of technology using our MDM

Requirements :

  • Currently studying towards an information and technology degree
  • Strong interest in Apple Hardware and Software (macOS X and iOS)
  • Ideally you have already completed a previous internship focused on Help Desk ticketing systems (Jira + Confluence)
  • Fluency in English language is essential

Learning :

What you will learn at MedinCell
  • The process of troubleshooting multiple branches of technology.
    • Endpoints (user devices – Macs, iPhones, PC’s)
    • Operating Systems (macOS, Windows 10, iOS, Linux)
    • Networks (WiFi, Ethernet, VPN),
  • The organization and importance of IT in the workplace
  • General IT policies (security and confidentiality)
  • The importance of customer support quality
  • Many different enterprise level software applications

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